This page explains how queen casino collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to keeping your data safe and being transparent about how it is handled. If you have questions after reading this policy, visit our FAQ page for quick answers.
When you register an account with queen casino, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment method details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years as mandated for online gaming in the Philippines, and to set up your account correctly. We also collect information you provide when you contact our support team, update your account profile, or respond to any verification requests we send you. Payment-related data such as e-wallet account references or bank details are collected solely to process deposits and withdrawals securely and are never stored in plain text on our servers. All personal data you submit is handled in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and we take our obligations under that law seriously. You are always in control of the information you share, and you may request a review or correction of your data at any time through the channels described in this policy.
In addition to the information you actively provide, queen casino automatically collects certain technical and behavioural data when you use our platform or mobile app. This includes your device type, operating system version, browser or app version, IP address, session duration, pages or game sections visited, and the actions you take within the platform such as bets placed, games launched, and deposit or withdrawal requests initiated. We use this data to maintain the security and stability of the platform, to detect and prevent fraudulent activity, and to improve the overall experience for Filipino players. Aggregated and anonymised usage statistics may also be used to understand which features are most popular and to guide future development decisions. We do not use this technical data to build individual advertising profiles or to sell insights about your behaviour to third-party marketers. Log data is retained for a limited period consistent with our security and legal obligations and is then securely deleted.
Queen casino uses cookies and similar session technologies to keep you logged in during your visit, remember your language and display preferences, and ensure that the platform functions correctly across different pages and game sections. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the site in aggregate, which helps us identify and fix usability issues more quickly. We do not use third-party advertising cookies or tracking pixels that report your behaviour to external ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent certain features from working as expected. By continuing to use the queen casino platform after being informed of our cookie practices, you consent to the use of essential and functional cookies as described here.
Queen casino does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific function and under strict contractual data protection obligations. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose information, we will comply with that legal obligation and, where permitted, will notify you of the disclosure. If queen casino undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same or stronger privacy protections as described in this policy. We may also share anonymised, aggregated data that cannot identify any individual player for research or reporting purposes. Any third party that receives your data is required to handle it in a manner consistent with applicable Philippine data protection law.
Under the Data Privacy Act of 2012 and related regulations enforced by the National Privacy Commission of the Philippines, you have specific rights regarding the personal data that queen casino holds about you. These rights are summarised below, and you may exercise any of them by contacting our support team using the details provided at the end of this page.
You have the right to request a copy of the personal data we hold about you and to be informed about how it is being used. We will respond to verified access requests within a reasonable timeframe in accordance with applicable law.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic profile details directly through your account settings at any time.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine gaming and financial regulations.
You have the right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from us, you may opt out at any time through your account preferences or by contacting support.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider of your choice.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can attempt to resolve the matter directly and promptly.
Queen casino employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processing partners that maintain their own rigorous security standards. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained on their data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the timelines required by Philippine law. We also maintain secure backup systems to ensure that your account data is not lost due to technical failures or unforeseen incidents.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations, anti-money laundering laws, and financial record-keeping obligations. When data is no longer required for any legal or operational purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you close your account, we will begin the data retention countdown from the date of closure, and you will be informed of the applicable retention period upon request. Certain categories of data, such as transaction records and identity verification documents, may be subject to longer mandatory retention periods under specific Philippine laws, and we are unable to delete these records before the legally required period has elapsed. We do not retain data for longer than is necessary and review our retention schedules regularly to ensure compliance with current regulations.
If you have any questions about this privacy policy or want to exercise your data rights, our support team is ready to help. You can also check the FAQ page for quick answers, or create a free account to manage your privacy preferences directly from your profile settings.
For privacy-related enquiries, contact us at: [email protected]