These terms govern your use of queen casino and apply to all registered players in the Philippines. Please read them carefully before creating an account or placing any bets. By registering, you confirm that you have read, understood, and agreed to everything on this page. If you have questions, the FAQ page covers the most common topics in plain Philippine English.
To register and use queen casino, you must be at least 21 years of age as required under Philippine gaming regulations. You must provide accurate, complete, and up-to-date personal information during registration, and you are responsible for keeping your account details current at all times. Each player is permitted to hold only one account; creating duplicate or multiple accounts is strictly prohibited and may result in permanent suspension. You are solely responsible for maintaining the confidentiality of your login credentials, and any activity carried out under your account is considered your responsibility. If you suspect unauthorised access to your account, you must notify us immediately through the contact details provided on the FAQ page. Queen casino reserves the right to verify your identity at any point and may request supporting documents before processing withdrawals or large transactions.
All account balances, deposits, and withdrawals on queen casino are denominated in Philippine pesos (PHP), and no currency conversion is applied at any stage of a transaction. Deposits are credited to your account once the payment has been confirmed by the relevant payment provider, and processing times may vary depending on the method used. Withdrawals are processed to the same payment method used for the original deposit where possible, and identity verification may be required before a withdrawal is approved. Queen casino does not charge fees on standard deposits or withdrawals, but your bank or e-wallet provider may apply their own charges which are outside our control. Funds held in your account do not earn interest and are held separately from company operating funds. Any balance that remains inactive for an extended period may be subject to the dormant account provisions described in the full policy available on request via the FAQ page.
All games available on queen casino — including live casino tables, fish shooting games, and sports betting markets — are governed by individual game rules that are displayed within each game or betting section before you place a wager. It is your responsibility to read and understand the applicable rules before participating, and queen casino is not liable for losses resulting from a player's unfamiliarity with game mechanics or betting structures. Results generated by live dealer games are determined in real time by the dealer and the physical outcome of the game, while fish game results are determined by the game engine operating under certified random processes. Sports betting outcomes are determined by the official result of the relevant sporting event, and any subsequent changes to official results — such as score corrections or disqualifications — will be applied in accordance with the specific sport's ruling body. Bets that have been confirmed and accepted cannot be cancelled or amended after the event has started, except in cases where queen casino identifies a clear technical error. Any attempt to exploit software errors, connection issues, or game malfunctions to gain an unfair advantage is a violation of these terms and may result in the voiding of affected bets and suspension of the account. Visit the Game Lobby to review the rules for each category before you start playing.
Players are prohibited from using queen casino for any activity that is unlawful under Philippine law or the laws of the jurisdiction in which they are located at the time of play. Collusion between players, use of automated betting software or bots, and any form of coordinated exploitation of promotions or game mechanics are strictly forbidden and will result in immediate account suspension and forfeiture of any associated balance. Providing false identity information, using payment methods that do not belong to you, or attempting to launder funds through the platform are serious violations that will be reported to the relevant authorities in the Philippines. Queen casino monitors account activity continuously and reserves the right to suspend or permanently close any account where prohibited conduct is suspected, pending investigation. Players whose accounts are suspended due to a violation of these terms will not be entitled to a refund of any promotional credits, and any pending withdrawals may be held during the investigation period. If you believe your account has been suspended in error, you may raise the matter through the contact information on the FAQ page and our team will review the case within a reasonable timeframe.
The queen casino Android app is made available as a direct download from the Download page and is intended solely for personal, non-commercial use by registered players in the Philippines. You must not modify, reverse-engineer, decompile, or distribute the app or any part of the platform without express written permission from queen casino. Access to the platform may be temporarily unavailable during scheduled maintenance or due to circumstances outside our control, including network outages or third-party service disruptions, and queen casino is not liable for losses arising from such interruptions. You are responsible for ensuring that your device meets the minimum requirements to run the app and for maintaining a stable internet connection during play, as queen casino cannot be held responsible for bets lost or disrupted due to connectivity issues on your end. The platform is designed for use on personal devices only; sharing your login credentials with others or allowing third parties to access your account through the app is a violation of these terms. Queen casino may release updates to the app from time to time, and continued use of the platform after an update constitutes acceptance of any changes introduced in that version.
Queen casino is committed to providing a safe and responsible gaming environment for all players in the Philippines, and these terms incorporate our responsible gaming policy by reference. Players are encouraged to set personal deposit limits, session time reminders, and self-exclusion periods using the tools available on the platform, and queen casino will honour any self-exclusion request promptly once it has been submitted. If you are experiencing difficulties related to gambling, you are strongly encouraged to visit the Responsible Gaming page for guidance on available support resources and how to access them. Players who have self-excluded must not attempt to open new accounts or circumvent exclusion measures, and any account opened in violation of a self-exclusion will be closed immediately with any balance returned minus any bonuses. Queen casino reserves the right to impose responsible gaming restrictions on any account where we identify patterns of play that suggest a player may be at risk, even if the player has not requested such restrictions. These measures are taken in the interest of player welfare and are not punitive in nature; affected players will be notified and given the opportunity to discuss the restrictions with our support team.
Queen casino provides the platform on an "as is" basis and makes no warranties, express or implied, regarding the uninterrupted availability of the service or the fitness of the platform for any particular purpose beyond online gaming entertainment. To the maximum extent permitted by applicable Philippine law, queen casino's total liability to any player for any claim arising out of or in connection with these terms shall not exceed the total amount deposited by that player in the thirty days preceding the claim. Queen casino is not liable for any indirect, incidental, or consequential losses, including loss of profits, loss of data, or loss of opportunity, whether arising from platform downtime, game errors, payment delays, or any other cause. Nothing in these terms limits liability for fraud, gross negligence, or any other matter that cannot be excluded under Philippine law. These limitations apply regardless of the legal theory under which a claim is brought and survive the termination of your account.
Queen casino reserves the right to update or amend these terms and conditions at any time, and the most current version will always be available on this page with the date of last update shown at the top. Material changes that affect your rights or obligations will be communicated to registered players via the email address associated with their account, and continued use of the platform after the effective date of any change constitutes acceptance of the revised terms. If you do not agree with a change, you may close your account and withdraw your remaining balance before the change takes effect. It is your responsibility to check this page periodically to stay informed of any updates, and queen casino is not liable for any consequences arising from a player's failure to review the current terms. Minor clarifications or corrections that do not materially affect player rights may be made without prior notice.
These terms and conditions are governed by and construed in accordance with the laws of the Philippines, and any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. Before initiating any formal legal proceedings, players are encouraged to contact queen casino's support team to attempt an informal resolution, as most issues can be resolved quickly through direct communication. Queen casino will make reasonable efforts to resolve disputes fairly and in a timely manner, and players will be kept informed of the progress of any investigation into their complaint. If a dispute cannot be resolved informally, either party may pursue the matter through the appropriate Philippine legal channels. These terms constitute the entire agreement between you and queen casino with respect to your use of the platform and supersede all prior agreements, representations, or understandings relating to the same subject matter.
If anything on this page is unclear, the FAQ page has plain-language answers to the most common questions from Filipino players. You can also create a free account or log in to access your account settings and responsible gaming tools directly.